Legal Notice & Contact

Legal Notice & Contact

Vara & Co.

  • E‑mail: support@varaand.co

If you have questions about these policies, please contact us via the details above. For privacy‑specific inquiries, you may also contact our Data Protection Officer at the same address or by e‑mail. Customers in Sweden have the right to bring disputes before the National Board for Consumer Disputes (ARN) or to use the EU’s online dispute resolution platform.

Summary of Key Consumer Rights

  • Right of withdrawal – Consumers have a 14‑day right to cancel online purchases.

  • Return freight – Consumers usually pay return shipping if the trader has informed them of this.

  • Refunds – Traders must refund within 14 days after receiving returned goods or proof of return.

  • Inspection – Consumers may examine goods but may owe compensation for depreciation if they have used the product more than necessary.

  • Complaint period – Consumers can complain about original defects within three years.

  • Legal guarantee – Sweden extends the EU legal guarantee to three years; burden of proof shifts from seller to consumer after 12 months.

  • Delivery – Goods should be delivered within 30 days unless otherwise agreed; failure to deliver entitles the consumer to cancel and obtain a refund.

  • Contract fairness – Standard contract terms must not disadvantage the consumer and may not give fewer rights than mandatory law.